This policy explains how Diamond Graphics ("we", "us") handles personal data when you visit this website, request a quote or work with us. We process personal data in line with the EU General Data Protection Regulation (GDPR) and Portuguese data protection law.
Information we collect
- Details you send through our forms, email or WhatsApp: name, email address, phone number, company and the project information you choose to share.
- Files you upload or send us, such as logos and artwork.
- Technical data recorded when a form is submitted: IP address, approximate location (city and country), browser type and the page the form was sent from.
- Analytics data about how the website is used, where analytics tools are enabled.
How we use it
We use your information to reply to enquiries, prepare quotes, produce and deliver orders, arrange installations, keep business records and protect the website against spam and abuse. We do not sell your personal data.
Legal basis
We process data to take steps at your request before entering into a contract, to perform a contract, to meet legal obligations such as invoicing, and for our legitimate interest in running and securing our business.
How long we keep it
Enquiries that do not lead to an order are kept for up to 24 months. Order and invoicing records are kept for the period required by Portuguese tax and accounting law.
Sharing
We share data only with service providers that help us operate, such as hosting, email and delivery partners, and only as far as needed for that service.
Your rights
You can ask to access, correct, delete or restrict the use of your personal data, object to its processing or request a copy in a portable format. Contact us at info@graphicsdiamond.com. You may also complain to the Portuguese data protection authority, the CNPD.
Changes
We may update this policy from time to time. The latest version is always published on this page.
